Help Desk Services

One-stop expert support

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As your business grows, your human resources challenges and compliance risks multiply. You need a trusted source you can count on for convenient, expert advice. Put our experienced team to work for you.

DEDICATED TO YOU

Our HR Help Desk service provides you with a dedicated team to support all of your HR needs. Think of us as a seamless extension of your staff, supporting you on a broad array of HR, benefits, and safety issues with full reporting back to you on the nature and outcome of each interaction. Contact a live agent or access our online form for support. Either way, through a consultative conversation, we ask questions to fully understand your inquiry and get back to you with timely advice.

ONE-STOP ISSUE RESOLUTION

Our Help Desk team handles inbound communications by tracking and monitoring service requests and resolving Issues. The idea is to increase satisfaction by creating a single point of contact who can answer virtually any HR question or address any HR need a system user may have. The support person with whom you speak will handle your inquiry from start to finish, so that you don't get bounced around from person to person.

COMPREHENSIVE HR SUPPORT AND RESOLUTION

We can offer you guidance in the following areas and more:*

  • Americans with Disabilities Act (ADA)
  • Anti-Harassment
  • Anti-Discrimination
  • Compensation Strategies
  • Corporate Social Responsibility
  • Disability Accommodations
  • Emergency Preparedness
  • Employee Classification
  • Employee Handbooks
  • Equal Employment Opportunity (EEO)
  • Fair Labor Standards Act (FLSA)
  • Family Medical Leave Act (FMLA)
  • Health Insurance Continuation (COBRA)
  • Health Insurance Portability and Accountabilty Act (HIPAA)
  • Immigration Reform and Control Act of 1986 (IRCA)
  • Leave Management
  • Organizational Change Management
  • Personnel Policies
  • Records RententionSafety (OSHA)
  • Summary Plan Descriptions (SPD)
  • Talent Management
  • Uniformed Services Employment and Reemployment Rights Act (USERRA)
  • Workers’ Compensation125 Plans

 

* Please be advised that we are not a legal service, and do not engage in the practice of law, accounting or tax consulting. We can advise you within the boundaries of our knowledge and experience, but we encourage you to contact your attorney, accountant, and/or tax professional on any issues involving specific facts, persons, circumstances, or solutions.